GlassesUSA

They were out of stock of the frame I ordered.  It took them 2 weeks to let me know and the email is sneaky and worded and the options process is done in a way that makes it seem that you have no option for return and can only select to have $25 off another frame.  Then a week after requesting cancellation of the frame they send another email that says you have to complete a different form in order to get the order cancelled.  It is not a good way to get a repeat customer and I ordered glasses elsewhere because of this.

This has been the worst transaction I've ever been involved with - they failed to get the glasses delivered to my house, it's been over a month since I ordered them, & there's no way to contact anyone - ever!! You still took a second payment yesterday, even though you knew that I hadn't received my order, & I feel that you're intensionally not responding to me, thinking if you ignore me for a long enough time, I'll go away. WRONG! 

I returned my glasses for an exchange because I could not see distance clearly. I sent several emails and called them multiple times asking one question. "were the glasses made correctly or is the prescription wrong" ? I am absolutely positive they are going to send my original glasses back to me and claim that they remade them. They didn't respond to most of my emails, when they did respond the answer was completely irrelevant to the question I asked. Customer service can not answer questions over the phone. When I call I'm told that a manager is currently unavailable to talk, a manager will return my call the same day. No one has returned my phone calls. The return policy is 100% refund on 1st returns only. If you need to return them a 2nd time you can only get a store credit. My advise to everyone is. Buy your glasses somewhere else. if you buy them from GlassesUSA and need to return them, TAKE THE REFUND! DO NOT EXCHANGE THEM!

I received my replacement glasses after almost one month. I paid extra for the 1.6 Progressive lenses. The replacement glasses are the cheaper Progressive 1.5 lenses. The replacement glasses also do not have the blue light blocking option, I paid extra for that on my original pair. I highly doubt the smudge resist coating is on the new glasses as well. DO NOT BUY YOUR GLASSES FROM GLASSESUSA.COM!

I gave this company a chance, and the lack of being able to adjust the frames makes mail order glasses useless. They offer no adjustment services for bow fitment or anything else. So, returned the items and expected a refund within a few days. Just contacted their live chat, and was told a number of times to be patient, the 30 days wait for refund is something I "agreed" to as it is their policy ... so, they want to hold on to your funds for weeks, up to a month!!! CROOKED. Returns are simple, you get the product back, and you execute the return of funds ... they do not do this.   Glasses came out of Cali, returns went to Illinois, and they say they're located in NY.  What that equates to is; they are middle men, and you can find better prices and services with another company, or even locally.  This company is irrelevant and crooked.

Ironic glasses USA not from USA