Eyeglasses.com has over 200,000 eyeglasses and sunglasses frames (400 plus designer brands) you can choose from. They are a high quality eyewear provider that has had a continuous A+ rating at the Better Business Bureau (BBB) since 2001. For the lenses of their glasses, Eyeglasses.com uses the U.S. supplier Essilor who is known to make quality lenses like the popular brands Transitions, Crizal, Varilux, and Eyezen (among others). Eyeglasses.com believes in quality products, in fact Eyeglasses.com pulls frames (and frame brands) from there selection which receive too many quality complaints.
Typical retail optical store prices are usually 50% more for the exact same brand of frames and lenses at Eyeglasses.com. This eyewear company can offer better prices in part because they source all of their frames directly from the manufacturers. Eyeglasses.com has been in business since 1999 and believes in selling only a high quality product. They offer the online tools to make it easy for visitors to find the glasses and frames they are looking for.
Frames
Finding frames you like on Eyeglasses.com is a simple process. You can either start with the top menu (which is divided by gender, eyeglasses, lenses, and sunglasses), or the Quick Find tool found on the home page. The search tool allows you to pick the vision type you are looking for, followed by your gender and the style you want. The more advanced search allows you to specify more attributes of the glasses you are looking for including material, shape, age, brands, colors, price, and size. Once you are on the search page you are presented with the criteria you are looking for on the left and then an image gallery of the frames found on the right that includes the name of the frames along with how many colors are available, and the price. The great thing about the criteria selection is that you can modify this whenever you want and can pick 0, 1 or more of any criteria so if you for example like several different brands, you can pick the ones you want to display so you can search through them and find the specific frame you like. Your searches can also be sorted by price and relevance.
When you find a pair of frames you like you then click on the image which will bring you to the frames product page. Here you will find a number of images of the frames which you can zoom in on and view along with info on any colors available, sizes available, if the frames are progressive friendly or not, and other specifications like the material of the frames, gender, hinge type, rim type, gender, and age. At the bottom of the page you will also find a selection of similar frames that you can view if you want. One of the most important part of the frame picking process is sizing. For more information on this see our article on How to Pick the Best Fitting Eyeglass Frames. Once you decide on the frames you want you then can add them to your cart and then select the lenses.
Virtual Try On "VTO" System
With most frames at Eyeglasses.com you can see how they look on a person or even you, by using the Virtual Try On System. This system will be displayed on the frames product page and allows you to pick a male or female model to see what the frames look like on the person. You can also upload a head shot photo of yourself (that only you will see and use) and apply an image of the frames to your face to see if the style of frames suites you. You can position the frames how you want on your face which gives you a good idea on how the frames will look if you where actually wearing them (the next best thing would be having the real frames and a mirror).
Lenses
When picking prescription lenses you should create a free account on Eyeglasses.com and login to upload your prescription so it is on file. All you need to do is either fill in the online form yourself or snap a photo of the prescription and upload it to your account (you can also call customer care and give it to them over the phone). When selecting what lenses you want you will be presented with 6 options. The first option is Lens Purpose. This allows you to pick the type of lens like Single Vision Distance, Progressive, Biofocal, Trifocal, Reading, Computer, or No Prescription. You then move on to Lens Materials which include CR-39 (regular plastic), High-Index 1.59 Polycarbonate, Ultra High Index, Trivex, and Glass. From there you then pick the actual lens brand and model (like Crystal Vision and Essilor). At this point you will also see the cost of the lens. This is the basic cost of the lens without any extras. All lenses come with 100% UV Protection and Scratch Resistant for free and you can add extra coatings if you desire. Most coatings sold are anti-reflective and cost between $49 and $150 extra. You can also get the lenses tinted (for sunglasses) either with Transitions or as regular or polarized sunglasses. The last option is Service which deals with any extras that might result from the type of frames or lenses you picked (like rimless frame lenses will need edge polishing). The lens selection screen contains a lot of helpful information and tips so you always know any information required about what you are picking out. By the end of your selection you will see your Total Lens Package cost and can add it to your cart.
Warranty & Guarantees
Money Back Guarantee
Your satisfaction is guaranteed or you get a 100% refund on your frames if returned in 30 days. Custom lenses (including prescription) if returned, will get you a refund of 50% of the cost (or a one-time fee to redo the lenses).
Perfect Lenses Guarantee
If your lenses are not made perfectly to the prescription you give Eyeglasses.com at the time of order, they will remake the lens at no cost to you.
Vision Insurance
Eyeglasses.com is an out-of-network provider for insurance plans. This means you pay for the Eyeglasses.com order yourself first, and them submit your receipt along with a reimbursement form (which your insurance company will provide) to receive any vision benefits you may be entitled too.
Costs
Prices for frames range anywhere from around $20 all the way to about $800 and everything in between. For custom and prescription lenses you can expect pay anywhere from $49 for the basic lens to a couple of hundred dollars for a more advance lens like a progressive that uses a more expensive lens material and has an advanced coating on it. For an average pair of single vision prescription eye glasses (lens and frames) you can expect to pay about $180.
* Prices based on a weekly subscription. Prices can increase/decrease depending on subscription length. All prices in USD unless specified other wise. Costs and features offered last checked January 10, 2018.
Shipping
In stock orders without prescription lenses take 1 to 2 days to process before shipping. Orders that are listed as virtual stock take 2 to 4 business days as the frames need to be retrieved from the vendor. Orders with prescription lenses have processing which can take on average 3 to 5 days with some specialty lenses taking longer. Once an order is processed, shipping times do vary but on average take 2 to 7 days on top of the processing time. Cost of ground shipping in the continental United States is $12 ($9 in Canada) on orders under $55, over is free. There are also other shipping options for faster delivery but these are an additional cost.
Eyeglasses.com ships to 222 countries using Landmark Standard and DHL Express. Free shipping is also available to Canada, Australia, and most European countries for orders over $100.
Customer Service
You can contact Eyeglasses.com customer service a number of different ways including online chat (from their website), email, and phone (toll free). They also have several stores in the state of Connecticut which may be local to you. You can also stay current on any sales or news with Eyeglasses.com by subscribing to their email newsletter and/or connecting with them on social media like Facebook or Twitter.
Disclaimer: While we make every effort to ensure the accuracy and reliability of our information at Review Chatter we shall not be held responsible for any discrepancy. There is a possibility that the information provided here is outdated or wrong, please check with the companies website directly for the most recent information. As always you should read your terms of service before purchasing any product online or signing up to any online service.
