I ordered some prescription glasses from them. On their web site they say they have a 100% money back guarantee. When I finally received the glasses, they were the wrong prescription and the frames didn't fit my face. After some back and forth, I realized they did not have a frame that would fit my face, and they demonstrated themselves to be incapable of making my no-line trifocal. I asked for my money back after following all of their return policies to the letter. They refused to give my money back. It appears I have wasted several hundred dollars! This place is a scam!
Cons
Poor customer service. Doesn't follow their own guarantee
Website clearly states, 3 days to produce single vision. After waiting 10 business days I called to find out why I haven't received final production notification. They respond one of the coatings increases it to 6 days production time, I asked why it wasn't done after 10 days then. They couldn't tell me. It has now been 14 business days and I just received notice they finally made them, and that I need to wait at least another week!?
Horrendous customer service, false advertisement, and bold faced lying to customers. Why would anyone shop here? Only if your dazzled by a deceitful website and haven't noticed the thousands of people complaining about the poor service of this company.