GlassesUSA

I returned my glasses for an exchange because I could not see distance clearly. I sent several emails and called them multiple times asking one question. "were the glasses made correctly or is the prescription wrong" ? I am absolutely positive they are going to send my original glasses back to me and claim that they remade them. They didn't respond to most of my emails, when they did respond the answer was completely irrelevant to the question I asked. Customer service can not answer questions over the phone. When I call I'm told that a manager is currently unavailable to talk, a manager will return my call the same day. No one has returned my phone calls. The return policy is 100% refund on 1st returns only. If you need to return them a 2nd time you can only get a store credit. My advise to everyone is. Buy your glasses somewhere else. if you buy them from GlassesUSA and need to return them, TAKE THE REFUND! DO NOT EXCHANGE THEM!

I received my replacement glasses after almost one month. I paid extra for the 1.6 Progressive lenses. The replacement glasses are the cheaper Progressive 1.5 lenses. The replacement glasses also do not have the blue light blocking option, I paid extra for that on my original pair. I highly doubt the smudge resist coating is on the new glasses as well. DO NOT BUY YOUR GLASSES FROM GLASSESUSA.COM!

Glasses were nice, prescription was right however they only stand behind the quality for 14 days.  I ordered rimless glasses and the wire broke after two months.  After contacting them, they said they would give a 50% credit but do not cover fixing the glasses.  I'm not looking to give them more money rather fix the glasses.  Go to a store, in the long run your better off because they will fix minor breaks.

I gave this company a chance, and the lack of being able to adjust the frames makes mail order glasses useless. They offer no adjustment services for bow fitment or anything else. So, returned the items and expected a refund within a few days. Just contacted their live chat, and was told a number of times to be patient, the 30 days wait for refund is something I "agreed" to as it is their policy ... so, they want to hold on to your funds for weeks, up to a month!!! CROOKED. Returns are simple, you get the product back, and you execute the return of funds ... they do not do this.   Glasses came out of Cali, returns went to Illinois, and they say they're located in NY.  What that equates to is; they are middle men, and you can find better prices and services with another company, or even locally.  This company is irrelevant and crooked.

I've had an overall poor experience with GlassesUSA. Beginning with trying to jump through hoops to obtain my glasses after calling customer service to have my shipping address changed due to a sudden move, being told that the changes would be forwarded to the shipping department, then watching my tracking info several days later show that my glasses were being shipped to my Ex's home. I contacted customer service again several times to explain that I had changed my shipping address (and also billing address which they sure got that one right) and that my glasses were shipped to a home in a different state than myself to no result. I stopped receiving updates on the progress of my service ticket. I turned to my last resort of contacting my Ex's family to have them ship the glasses to me. Arriving extra bubble-wrapped and safe (The original packaging still sealed), I began wearing one pair, storing the other away for when I'd want to change pairs. Today I just pulled the stored pare out of their case to find that the frames had broken in two different places and are entirely unusable. I will not be purchasing anything from GlassesUSA in the future. 

I ordered a pair of RayBan New Wayfarer prescription sunglasses. When they arrived they appeared to be knockoff frames- brittle, flimsy plastic frames that were so large they fit outside of my ears. (I tried the same glasses  on in a department store- different material (nylon), and a proper fit). I notified the company that I was returning them and printed out a label, then shipped them back to Glassesusa. The next day, ALL OF THE EMAILS CONNECTED TO THE TRANSACTION DISAPPEARED FROM MY EMAIL INBOX!!! No purchase confirmation, no shipping notice, nothing- all gone from my inbox. I searched and came up with 20+ promotional emails from them, but all records of my purchase were set to auto delete (or manually deleted with the gmail unsend feature?). I've never seen a company so sketchy. I have a complaint in to PayPal, and I'm waiting for a resolution, but I'll say this- Don't do business with this company!!!