GlassesUSA

GlassesUSA

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0.0
 
2.2 (35)
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User reviews

35 reviews
5 stars
 
9%
4 stars
 
29%
3 stars
 
6%
2 stars
 
23%
1 star
 
34%
Overall rating
 
2.2
Product
 
2.6(35)
Selection
 
3.3(35)
Accessories
 
2.2(18)
Shipping
 
2.3(35)
Customer Service
 
1.0(22)
Value
 
2.2(35)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
35 results - showing 1 - 5
1 2 3 4 5 6 7
Ordering
Return Process is Ridiculous
Overall rating
 
2.2
Product
 
0.5
Selection
 
3.0
Shipping
 
4.5
Customer Service
 
0.5
Value
 
2.5
They were out of stock of the frame I ordered.  It took them 2 weeks to let me know and the email is sneaky and worded and the options process is done in a way that makes it seem that you have no option for return and can only select to have $25 off another frame.  Then a week after requesting cancellation of the frame they send another email that says you have to complete a different form in order to get the order cancelled.  It is not a good way to get a repeat customer and I ordered glasses elsewhere because of this.
Pros
cheaper brand name frames
Cons
Return/Cancellation Process
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Oregon
R
Top 100 Reviewer 1 reviews
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Ms.
Overall rating
 
2.0
Product
 
1.5
Selection
 
3.5
Accessories
 
2.5
Shipping
 
1.0
Value
 
1.5
This has been the worst transaction I've ever been involved with - they failed to get the glasses delivered to my house, it's been over a month since I ordered them, & there's no way to contact anyone - ever!! You still took a second payment yesterday, even though you knew that I hadn't received my order, & I feel that you're intensionally not responding to me, thinking if you ignore me for a long enough time, I'll go away. WRONG! 
Pros
There are no "pros" when you can't even talk to a person to resolve a problem!
Cons
Worst response time, worst customer service, phone service, & other ways to communicate. Definitely the worst place to spend any money, because you'll have to fight tooth & nail if you need to get a r
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Eagle, Co. 81631
GT
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Poor communication
Overall rating
 
3.5
Product
 
4.0
Selection
 
4.0
Accessories
 
3.5
Shipping
 
4.0
Value
 
2.0
I’m very frustrated w this company and it takes alot for me but when u cannot connect w a company u purchase something from the company has something wrong 
Pros
Good product choice
Cons
They messed up my order and 12 days later I’m still waiting for them to fix and return glasses that cost 450.00 there is no communication between customer and company sad to me
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Texas
M
Top 50 Reviewer 1 reviews
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No response to return glasses with wrong prescripton
Overall rating
 
2.9
Product
 
5.0
Selection
 
5.0
Accessories
 
2.5
Shipping
 
1.0
Customer Service
 
1.0
Value
 
3.0
Tried online chat, no respone, Tried calling, no response. Their autmated system does not work and you can't get anyone to talk to so 
Cons
No response with their automated system and you can't get anyone on the phone
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Florida
E
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takes forever to get glasses...if you get them
Overall rating
 
1.4
Product
 
0.5
Selection
 
5.0
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
Takes forever to get the glasses.
First they shipped me an empty box.
No kidding an empty box. Ok, it wasnt empty, it had a case in it. but no glasses.
Waited 30 minutes on hold to speak with someone who didn't have a clear command of the english language. Couldn't understand a word they said.
Then I went through the chat to see if I could figure out what happened.
They said a mistake was made.
The would have to remake the glasses and it would be another 2 weeks.
Shipping is through USPS and it takes at least a week.
So after a month I may....or may not get the glasses.
Also be aware of the $7.95 glasses case they stick on to your order. 
I didn't even realize it was stuck on my bill.
Pros
dunno
Cons
Fraud?
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Winchendon, Ma
S
Top 50 Reviewer 1 reviews
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35 results - showing 1 - 5
1 2 3 4 5 6 7