EzContacts Cover

EzContacts

Hot
 
0.0
 
1.4 (44)
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User reviews

44 reviews
 
2%
 
7%
 
11%
 
20%
 
59%
Overall rating
 
1.4
Product
 
1.8(44)
Selection
 
1.9(44)
Accessories
 
1.2(25)
Shipping
 
1.2(44)
Customer Service
 
1.0(37)
Value
 
1.6(44)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
44 results - showing 36 - 40
1 2 3 4 5 6 7 8 9
Ordering
DO NOT ORDER FROM THIS SUPPLIER
Overall rating
 
0.5
Product
 
0.5
Selection
 
0.5
Accessories
 
0.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
Do not order contacts from this supplier. I placed my order back in middle of September for basic contact lenses that's commonly available for my prescription. Still to this day, October 25th. I still haven't received the correct order. I contacted their customers service at least fives times, they all say the same thing. I need to contact the shipper warehouse someplace in who's know where...oh we'll definitely going to get this out to you, you don't need to speak to a supervisor..bla bla. If they keep this up, I might just going to dispute the charge with my credit card company and tell them it's a fraud. Lesson learn, pay a little more money to supplier that would actually provide your order on time and don't screw it up!!!!!
Pros
Price is ok
Cons
Customer service terrible, long wait, not holding up to promise
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
TX
Report this review Comments (0) | Was this review helpful? 7 1
Long time customer
Overall rating
 
1.6
Product
 
3.0
Selection
 
2.0
Accessories
 
2.0
Shipping
 
0.5
Customer Service
 
0.5
Value
 
1.5
It pains me to have to give them a negative review.  They went from 100 to 0, real quick.  Not sure what happened.
Pros
Were amazing for eight years. Ordered my contacts all the time...then all of the sudden they upgraded their website and they've treated me like trash ever since. They had a good thing going and I th
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
More than 10

About Me

Location
Florida
J
Report this review Comments (0) | Was this review helpful? 5 0
Do Not Buy From This Company
Overall rating
 
0.5
Product
 
0.5
Selection
 
0.5
Accessories
 
0.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
 This company has done nothing but repeatedly lied to me. They said it would be easy to add prescription lenses to a pair of frames I previously purchased from them. They will have my order 5 weeks on 10/22/2018. They keep lying about shipping date and refuse to give me a refund after repeated requests. I am out almost $200 and have no glasses to show for it for my son. I regret ever going with a company online. They have ruined all online prescription glasses company. I will never go with another one. Junry, Molly and Roy have lied to me so many times over the past 5 weeks. 
Pros
Nothing
Cons
Everything
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Missouri
J
Report this review Comments (0) | Was this review helpful? 4 0
They're a fraud-never shipped order, then customer service strung me along for a ride.
Overall rating
 
0.5
Product
 
0.5
Selection
 
0.5
Accessories
 
0.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
They’re an unbelievable fraud.  They never shipped the contacts.  Then when I contact them they said they would send them--all confirmed on email.  They never sent them again.  Again contacted them via email.  Again they said sorry and said they would send, then never sent the contacts.  When I finally disputed it with my credit card company they couldn't do anything because they said it had been more than two months since I placed my order-- the company seems to have deliberately strung out my complaint to avoid dealing with a lost shipment and to push things past the time I could dispute the credit card charge.
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
2
AD
Report this review Comments (0) | Was this review helpful? 3 0
Disappointed
Overall rating
 
0.8
Product
 
0.5
Selection
 
0.5
Accessories
 
1.0
Shipping
 
0.5
Customer Service
 
1.0
Value
 
1.0
I have been waiting  for weeks for my frames. Customer service said they would send an email  but never did. Said  frames had to be reordered  but failed to let me know this.
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
SW
Report this review Comments (0) | Was this review helpful? 1 0
44 results - showing 36 - 40
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