EzContacts

 Jan 3 order never shipped- Spoke on the phone on Jan 16 and was assured they'd switch it to overnight shipping and I would have a tracking number by Jan 18. Still no tracking number as of Jan 21, even though customer service promised I would have one.

I ordered contacts over two weeks ago. My credit card was charges two weeks ago. I contacted them asking when my contacts would arrive. I was told  they had experienced  a delay and I will be notified soon of the shipment. I reached out again now they are saying my contacts will be shipped directly from the manufacturer to expedite my order. Do not trust this company unless you have a lot of time to wait for them to ship . The customer service is terrible I was on line #85 for over 40 minutes.

I had to disputed my charges to get my money back. There is no way EZContacts have all these good reviews, They must cheat and write fake reviews.

Don’t use it Use it on your own risk!!!!!!

I ordered prescription eye glasses on Oct 31, 2018, and received an order update on November 7th. 

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ORDER UPDATE 

 

Order Number: # XXXXXC 

 

The availability for the item listed below has changed. The updated availability is now 15 or more business days. 

If you would like to make a change to your order or for any other request please contact Customer Service. 

We appreciate your business, and we apologize for any inconvenience. 

 

BACK ORDER ITEM 

QTY.  1 

Boss (Hub) Boss 0681 

Black Havana 0OHQ 

49-21-145 

 

WE ESTIMATE THE PRODUCT WILL BE AVAILABLE ON 

28 Nov - 19 Dec 

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I haven’t received any updates since I got first update on November 7th, so I contacted the ‘EZContacts‘ again on December 29th. 

They replied pretty quick. 

 

Kenya replied 

Dec 30, 12:38pm 

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Hello Xxxxx, 

 

Thank you for contacting EZContacts! 

 

This is to inform you that the item is available to order from the manufacturer this coming 01/02/2019. It will take another 5 business for us to get it from the manufacturer before it will be forwarded in the lab for the prescription and quality check. 

 

If you need further assistance, please let me know 

 

Thank you, 

~~~ 

 

I’ve contacted them several times by E-Mail since then, but I didn’t get any responses. 

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Today, January 16, 2019, I called EZContacts’ customer service line. After a 40 minute wait, was put through. I asked for an order update. I can’t believe what customer service said. 

 

Custer service said, “The frames you ordered is on back order, and it will take another 4 to 6 weeks to process your order.” 

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EXCUSE ME..? 

I heard the same response when I ordered the glasses. 

I told customer service agent, “The product page specifically says ‘2 to 3 days availability’ and it’s been months.” 

I also informed her about the last updated E-Mail that I received on December 30th. They haven’t changed procedures on their product information page, so what’s the hold up? They need a severe maintenance website update. 

 

Excuses, excuses and lies. 

 

It’s been nearly 3 months since I placed my order. How ridiculous is this company? 

I am really sick of them. I am going to cancel my order, and ask for a refund of my money.

Prices are good but not worth the headache! Do not order from them.