EzContacts Cover

EzContacts

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1.4 (44)
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44 reviews
5 stars
 
2%
4 stars
 
7%
3 stars
 
11%
2 stars
 
20%
1 star
 
59%
Overall rating
 
1.4
Product
 
1.8(44)
Selection
 
1.9(44)
Accessories
 
1.2(25)
Shipping
 
1.2(44)
Customer Service
 
1.0(37)
Value
 
1.6(44)
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Ratings
Product
Selection
Accessories
Did they have the acessories you needed?
Shipping
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
44 results - showing 1 - 5
1 2 3 4 5 6 7 8 9
Ordering
Horrible business
Overall rating
 
1.2
Product
 
1.0
Selection
 
1.0
Shipping
 
2.0
Customer Service
 
1.0
Value
 
1.0
They won't exchange defective product that they send you no matter what. Buy at your own risk. 
Pros
Doing didn't take forever
Cons
Awful customer service, didn't honor exchange policy, instead would rather battle me with back and forth through emails for months
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Salt lake city
TK
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They LIE LIE LIE......
Overall rating
 
1.5
Product
 
2.0
Selection
 
2.0
Accessories
 
1.0
Shipping
 
1.0
Customer Service
 
1.0
Value
 
2.0
If I could give minus 5 stars I would. The worst thing about them is that they LIE LIE LIE.
Ordered contacts on 11/29. Didn’t ship. Called on 12/5 when shipping was going to happen. Was told “oh for sure no later than Monday 9th”....didn’t ship. 
Called on 12/11.....they promised a “drop ship” same day, I would have them next day...didn’t ship.
Called them again yesterday morning 12/11 to ask again.
Was promised AGAIN a drop ship yesterday and I would get tracking email shortly......didn’t happen.
This is the 2nd time. I thought I’d give them another chance about a year later, thinking they fixed their shipping stuff.
In the mean time, I am running out of contacts. 
Remember, they LIE LIE LIE to you every time you call.
So, EZContacts, now that you did it to me for the 2nd time, I will NOT ever order from you again !
I have been patient enough.
Pros
NONE
Cons
MANY
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
3

About Me

Location
Florida
MH
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Stay Away.
Overall rating
 
2.7
Product
 
2.5
Selection
 
3.5
Accessories
 
3.0
Shipping
 
0.5
Customer Service
 
3.5
Value
 
3.0

My advice: STAY AWAY.  
1st time I ordered glasses: fine. I think it took a couple of weeks.

2nd time: Waited several weeks with no update. Customer service told me the glasses were out of stock. Cancelled order.

3rd time: Nearly a month and the order is still in processing. I was told they would receive the glasses in warehouse 5 business days ago, with another 5-7 for processing.  

I'm going to give them the benefit of the doubt and assume it will take the MAXIMUM 7 business days to install the prescription. Then I am cancelling my order and asking for a refund. Possibly reporting the company to a consumer agency so maybe this doesn't happen again.
Pros
good selection
Cons
you likely will not receive your order.
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
3

About Me

Location
PA
M
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FRAUD
Overall rating
 
0.5
Product
 
0.5
Selection
 
0.5
Shipping
 
0.5
Value
 
0.5
Ordered frames on two separate occasions that were listed as in stock on site.  Payment deducted from my account immediately and held long enough to collect interest. Then I was contacted that frames are no longer available however the frames are still shown and listed on site as in stock and available.
Pros
NONE
Cons
NUMEROUS
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
3
MM
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Terrible customer service
Overall rating
 
0.5
Product
 
0.5
Selection
 
0.5
Accessories
 
0.5
Shipping
 
0.5
Customer Service
 
0.5
Value
 
0.5
Terrible customer service.  Will never buy from them again.  Never received glasses, then told me it was between me and the post office to figure it out.  Every time I call the superviser is stepping out for lunch.  
Pros
None
Cons
Everything
Bottom Line
No, I would not recommend this to a friend.
D
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