Review Detail
2.2 35 0.5
Return Process is Ridiculous
Overall rating
2.2
Product
0.5
Selection
3.0
Shipping
4.5
Customer Service
0.5
Value
2.5
They were out of stock of the frame I ordered. It took them 2 weeks to let me know and the email is sneaky and worded and the options process is done in a way that makes it seem that you have no option for return and can only select to have $25 off another frame. Then a week after requesting cancellation of the frame they send another email that says you have to complete a different form in order to get the order cancelled. It is not a good way to get a repeat customer and I ordered glasses elsewhere because of this.
Pros
cheaper brand name frames
Cons
Return/Cancellation Process
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1
About Me
Location
Oregon
R
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