Review Detail

I placed an order for a non prescription pair of glasses on 1/20/2019. The website showed that the item was available in 4-5 days. I opted to get the 4-5 business day shipping for $6.99 rather than the free 5-7 business day shipping so that I could get the glasses faster once they were available. After I placed the order, I received a confirmation email and a confirmation text saying that my card would not be charged until the item was shipped. Shortly afterwards, I received an email saying the item’s availability had changed to 15 or more business days. It was 1/20/2019 but my order wouldn’t be available until a date ranging from February 11 – March 4. My card had also been charged. I immediately emailed customer service to cancel the order but received no response. I then sent 3 more emails and received no response. I also tried the live chat option on ezcontacts.com but it said no one was available and to leave my email and order number then I would receive a response. Eventually, I tried calling and was on hold more than an hour. The first time I called, I was #104 in line holding for customer service. When I finally became the next person in line to be helped, I was transferred by the automated system and placed as #98 in line holding for customer service. I waited again and the same thing happened again. Currently, I am disputing the charges with my bank. I still haven’t been able to contact this website and it hasn’t contacted me either.  I have never been a person that leaves reviews of any kind online but this service was just unacceptable. I hate that I was attracted by this websites’ lower prices and would never recommend it to anyone.