Review Detail

I received the RX sunglasses but had difficulty seeing with them so I brought them to my optometrist and asked them to test the lenses. They confirmed that the rx is correct but that the lenses are made out of a material they haven't seen before and there are major waves and distortion in the lenses. She had trouble reading the Rx due to the waves and said she has never seen this material lens before. This explains why I'm having a hard time focusing and everything seems too far or too near. I contacted EzContacts requesting a refund or replacement if they'll use the correct material and eliminate the waves. I had to send 4 emails over 4 days before receiving a response days later. I was given a canned response explaining how to return them. No explanation or offer to replace or exchange them. I then responded asking for a return shipping label due to to defective lenses (per their terms and conditions on their website, they supply a return shipping label for defective items), as well as an update on the other glasses in my order which I  asked to cancel once witnessing the poor quality of lenses of my sunglasses, but I didn't get a response. A day later I received a response that my other pair of glasses had shipped despite requesting to cancel them 4 days earlier. Another day later I received a response to my email saying that I should upgrade to $29 Polycarbonate lenses to prevent the waves but a supervisor said they would do them for $20. I don't need polycarbonate lenses because my prescription is minimal (—1) meaning my lenses aren't thick, especially in wayfer style frames. I Also don't need impact resistant lenses as I would rarely wear the Rx sunglasses. Instead of making the situation right and fixing the problem on my $350 order, they're wanting me to pay return shipping for their incorrectly made, defective lenses, and either a restocking fee or a fee to upgrade my rx sunglasses lenses to polycarbonate that I don't need - also confirmed by my optometrist and a second opinion. I'm furious as I've ordered contact lenses from EzContacts for years with no issues whatsoever. Now I have to wait till January 25th to receive the other glasses in my order to find out if the lenses were made correctly and out of a suitable material. I place my order December 31st. 26 days is too long. I spend about $400 to $600 annually on my contacts and glasses and EzContacts has officially lost my business forever. Never again.