Review Detail
1.4 44 0.5
Don’t trust this company and don’t buy from them.
Overall rating
1.0
Product
1.0
Selection
1.0
Accessories
1.0
Shipping
1.0
Customer Service
1.0
Value
1.0
I ordered prescription eye glasses on Oct 31, 2018, and received an order update on November 7th.
~~~
ORDER UPDATE
Order Number: # XXXXXC
The availability for the item listed below has changed. The updated availability is now 15 or more business days.
If you would like to make a change to your order or for any other request please contact Customer Service.
We appreciate your business, and we apologize for any inconvenience.
BACK ORDER ITEM
QTY. 1
Boss (Hub) Boss 0681
Black Havana 0OHQ
49-21-145
WE ESTIMATE THE PRODUCT WILL BE AVAILABLE ON
28 Nov - 19 Dec
~~~
I haven’t received any updates since I got first update on November 7th, so I contacted the ‘EZContacts‘ again on December 29th.
They replied pretty quick.
Kenya replied
Dec 30, 12:38pm
~~~
Hello Xxxxx,
Thank you for contacting EZContacts!
This is to inform you that the item is available to order from the manufacturer this coming 01/02/2019. It will take another 5 business for us to get it from the manufacturer before it will be forwarded in the lab for the prescription and quality check.
If you need further assistance, please let me know
Thank you,
~~~
I’ve contacted them several times by E-Mail since then, but I didn’t get any responses.
~~~
Today, January 16, 2019, I called EZContacts’ customer service line. After a 40 minute wait, was put through. I asked for an order update. I can’t believe what customer service said.
Custer service said, “The frames you ordered is on back order, and it will take another 4 to 6 weeks to process your order.”
~~~
EXCUSE ME..?
I heard the same response when I ordered the glasses.
I told customer service agent, “The product page specifically says ‘2 to 3 days availability’ and it’s been months.”
I also informed her about the last updated E-Mail that I received on December 30th. They haven’t changed procedures on their product information page, so what’s the hold up? They need a severe maintenance website update.
Excuses, excuses and lies.
It’s been nearly 3 months since I placed my order. How ridiculous is this company?
I am really sick of them. I am going to cancel my order, and ask for a refund of my money.
Cons
Worst internet shopping experience.
Bottom Line
No, I would not recommend this to a friend.
About Me
Location
California
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