Review Detail

Just ordered my glasses last week and I had to send them back as they had scratches on the left side of the frame. Not sure if it happened when the frames where manufactured or when Frames Direct put in the lenses. Anyways I did call customer service and they said I could send them back for an exchange which I have done. I had no problems getting the exchange to happen.

I am a little upset that I received a damage product but Frames Direct seems to want to fix the problem. My frames are out of stock now so I have to wait about 2 weeks before they get another shipment and they can install the lenses and send me back my eye glasses. Not that happy with the wait but hopefully everything will get fixed as the first pair of frames arrived pretty quickly.