Latest User Reviews

I think your computer system is horrible.  It used to be the people at our meeting signed me up every 2 months for the free digital voucher. Several months ago I was told I needed to do myself.  Then the customer service # would input the access code for me.  Several months ago I was told they couldn't do this anymore.  I have tried...

OMG - this place has a feel of bait and switch all over it.  But not before you purchase - they will be very nice to you - yes sir we price-match the frames - no issues.  Guess what - they dont. Here is the thing - you go for prescription sunglasses, and pay separately for prescription lenses - regardless of original lenses on...

I'm an American living in England, and my sister in the states gave a gift of a DNA kit to my mother. I hear the kits are around £130 in the UK, and $200 in the USA. It was a complete waste of money - the results came in my mother's email, and the information was so general it could be applied to anyone....

I placed an order for a non prescription pair of glasses on 1/20/2019. The website showed that the item was available in 4-5 days. I opted to get the 4-5 business day shipping for $6.99 rather than the free 5-7 business day shipping so that I could get the glasses faster once they were available. After I placed the order, I received a confirmation...

This site is a SCAM! They sent me 8 boxes of contacts that aren't at all like the samples I got from my doctor. I can't use them at all. I've tried all of the different ways to contact your customer service and I'm currently bouncing between caller #116 and #140 on the phone. Your chat functionality doesn't work (got kicked out of this...

Worst service ever, misleading about shipping speed, completely unresponsive to emails, chat or phone call, so can't get ANY ANSWERS WHATEVER!!!! Waste of time, order never shipped for two weeks. Needed it in time to take with me on a trip, was misled into thinkingt it would arrive in time, BOY WAS I WRONG. VERY HARD TO GET IN CONTACT WITH COSTUMER SERVICE!!!! go...

They have terrible customer service by phone email and live chat

I haven’t bought contacts online before, but thought it would be easier than having to visit the eye doctor again. I found a few online contact websites, and decided to go with ezcontacts because they had the best deal. Now I know why. Everytime  I would call to check on my order, I would have to wait between 30-60 minutes. My order was in...

I received the RX sunglasses but had difficulty seeing with them so I brought them to my optometrist and asked them to test the lenses. They confirmed that the rx is correct but that the lenses are made out of a material they haven't seen before and there are major waves and distortion in the lenses. She had trouble reading the Rx due to...

Placed an order 3 weeks back, but the order hasn't been shipped and the customer service hasn't reposed to multiple emails sent., won't be using them ever again.