Review Detail
3.6 17 0.5
Billed after cancelling my account on Ancestry.com
Overall rating
2.5
Features
2.0
Records Available
4.0
Searching
3.0
Customer Service
3.0
Value
0.5
I checked out Ancestry.com when I signed up for a 2 week free trial. I ended up cancelling after a week and a half. I received an email confirmation from Ancestry showing I had cancelled.
Well today I find out that I have been billed. I called customer service and after he checked my account he saw the mistake and refunded me the money right away and offered his apologies. It was a relief but I still shouldn't have to double check that a cancelation went through.
Well today I find out that I have been billed. I called customer service and after he checked my account he saw the mistake and refunded me the money right away and offered his apologies. It was a relief but I still shouldn't have to double check that a cancelation went through.
Pros
Lots of records.
Cons
Billed after cancelling. Complicated to use,
Length of Time Used
Less than 1 Month
M
MMBBDD
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