Review Detail

3.6 17 0.5
Hot
ancestry Home Page
Genealogy
Editor
Editor
July 17, 2015 4854
Ancestry Website Doesn't Work
Overall rating
 
2.3
Features
 
2.5
Records Available
 
4.5
Searching
 
2.5
Customer Service
 
1.0
Value
 
1.0
I was so excited when I joined Ancestry.com. I was looking forward to researching my families past. My excitement quickly turned to frustration. Creating my membership was easy enough but the site is incredible slow and my browser constantly hangs their loading with a blank screen. When it does work I find the interface incredibly confusing. I am not sure if it is just me or the website is just plain broken. All other websites I visit load fast and seem to work fine so I am not sure what the issue is. 

Ancestry needs to fix this fast as they must be loosing customers like crazy. I have already canceled my subscription and do not plan to go back.
Cons
Slow. Website does not work. Not user friendly!
Bottom Line
No, I would not recommend this to a friend.
Length of Time Used
Less than 1 Month
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