ancestry

I checked out Ancestry.com when I signed up for a  2 week free trial. I ended up cancelling after a week and a half. I received an email confirmation from Ancestry showing I had cancelled. 

Well today I find out that I have been billed. I  called customer service and after he checked my account he saw the mistake and refunded me the money right away and offered his apologies. It was a relief but I still shouldn't have to double check that a cancelation went through. 

While I was putting in the information for my family tree on Ancestry I notice that it pulled information from other users family trees. 

The problem is a lot of the information from the one family tree from a certain user was incorrect. I am not sure if the information was not verified or what. The info was from my immediate family so I know what was correct so I contacted the person requesting they make the changes. I did not hear back from the person at all and Ancestry apparently can not do anything about it to correct the tree. So the information will remain and the pictures will be for the wrong person.

I continue to use the Ancestry site as it does offer a lot. Just be careful of some users information for their family trees as it may be incorrect and if they are not currently using Ancestry there is nothing you can do to correct it. The government documents Ancestry offers is where they shine and make it well worth the subscription.