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ancestry

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2 reviews with 2 stars
17 reviews
5 stars
 
12%
4 stars
 
65%
3 stars
 
12%
2 stars
 
12%
1 star
 
0%
Overall rating
 
3.6
Features
 
3.8(17)
Records Available
 
4.7(17)
Searching
 
3.8(17)
Community Support
 
4.1(11)
Customer Service
 
2.2(7)
Value
 
3.0(17)
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2 results - showing 1 - 2
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Ancestry DNA Kit Issues
Overall rating
 
2.4
Features
 
3.0
Records Available
 
4.0
Searching
 
4.0
Customer Service
 
0.5
Value
 
0.5
I have used Ancestry for a while now creating my family tree. I really like the website and researching my family history has been a rewarding experience.

The problem I have is with the DNA part of Ancestry. All I have had is problems. I ordered my DNA kit in October. Ancestry said 6 to 8 weeks until you get your results. I received the kit in October and received an email confirmation late October that it was activated. I then received another email early November which explained "we’ve received your DNA" and it would be 6 to 8 weeks to get my results. Then late in November another email which said "Your DNA is now in lab processing. And it will be 6 to 8 weeks to get results." Then finally another email mid December explaining:

"Action required - we need a new DNA sample. Unfortunately, after multiple attempts, we were unable to use the sample you sent to AncestryDNA. This can be resolved by submitting a new one. Just click the button below, and we'll send you a free replacement test." 

I am not sure why Ancestry would not just email me a new DNA testing kit. They waiting so long to tell me the sample is not good. It's almost been 3 months now. Now I have to start over and after calling customer support they told me it would be another 10 days before I received the new kit. Why so long they should be able to ship it faster? Plus, now I have to wait another 6 to 8 weeks before my new DNA sample will be processed. I asked for my money back and they told me no refunds after 30 days. That is crap and very bad business especially since I subscribe to Ancestry.com. I am going to call back and ask for a manager. If I don't get my money back I am going to cancel my subscription to their website.
Pros
Using Ancestry.com to create family tree is fun and easy to do.
Cons
Huge problems with Ancestry DNA
Length of Time Used
3 - 6 Months
S
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Ancestry Website Doesn't Work
Overall rating
 
2.3
Features
 
2.5
Records Available
 
4.5
Searching
 
2.5
Customer Service
 
1.0
Value
 
1.0
I was so excited when I joined Ancestry.com. I was looking forward to researching my families past. My excitement quickly turned to frustration. Creating my membership was easy enough but the site is incredible slow and my browser constantly hangs their loading with a blank screen. When it does work I find the interface incredibly confusing. I am not sure if it is just me or the website is just plain broken. All other websites I visit load fast and seem to work fine so I am not sure what the issue is. 

Ancestry needs to fix this fast as they must be loosing customers like crazy. I have already canceled my subscription and do not plan to go back.
Cons
Slow. Website does not work. Not user friendly!
Bottom Line
No, I would not recommend this to a friend.
Length of Time Used
Less than 1 Month
A
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