ancestry

The DNA kit from ancestry is interesting. The results was a little surprising since I found out my DNA is 15% Asian. I enjoyed looking over the reports and they do contain a lot of information. 

You can't do much with the the results of the DNA test unless you subscribe to Ancestry.com though which costs money every month. This is a  little disappointing since I just spent $100 dollars for the test. Ancestry should offer a couple of months of free use of Ancestry.com for those of us who got the DNA test done. It sure would make me feel like I am not getting a little ripped off. I do like the website and how the searching and the creating of my family tree is done since as a free member you can login and sort of start a family tree. I just wished they offered a full trial before so I can decide if it is worth making the full commitment.

I am very interested in Ancestry and I really like the way it works. I have always been interested in my family history which came to a head when I recently got all the family books from my mom. I wanted to put together a family tree with this information I have, so I did some research online and found Ancestry. I have only scratched the surface of what I can do and I am really excited to continue to use it.

I am only about a month into using the service but the one thing I did find was that my grandfather and great grandfather's birth date information is incorrect. My grandfathers information was from another member's public tree which Ancestry doesn't really control. I did contact the person and we discussed and he ended updating his information as I was able to prove to him that my info was right.

My great grandfather information (from the other side not related to the grandfather on my mom's side from above) was from Ancestry's own records. What's great is you can add alternate information and additional comments to records on Ancestry. I did this and it has been reviewed and updated so props to Ancestry.

I have used ancestry for over 10 years. Although many criticize ancestry especially after the major update a few years ago I still feel it is well worth the fee. 

Even with computers, genealogy and creating your family tree still requires you to do your own research but ancestry.com provides valuable resources and very useful hints for continued searching to track down information about family members. Sometimes when your stuck and can't find information on someone you may have to wait until an update of the public records to see if any new information shows up about that specific family member. 

There are so many useful features which gives you good value for your subscription. 

I have used Ancestry for a while now creating my family tree. I really like the website and researching my family history has been a rewarding experience.

The problem I have is with the DNA part of Ancestry. All I have had is problems. I ordered my DNA kit in October. Ancestry said 6 to 8 weeks until you get your results. I received the kit in October and received an email confirmation late October that it was activated. I then received another email early November which explained "we’ve received your DNA" and it would be 6 to 8 weeks to get my results. Then late in November another email which said "Your DNA is now in lab processing. And it will be 6 to 8 weeks to get results." Then finally another email mid December explaining:

"Action required - we need a new DNA sample. Unfortunately, after multiple attempts, we were unable to use the sample you sent to AncestryDNA. This can be resolved by submitting a new one. Just click the button below, and we'll send you a free replacement test." 

I am not sure why Ancestry would not just email me a new DNA testing kit. They waiting so long to tell me the sample is not good. It's almost been 3 months now. Now I have to start over and after calling customer support they told me it would be another 10 days before I received the new kit. Why so long they should be able to ship it faster? Plus, now I have to wait another 6 to 8 weeks before my new DNA sample will be processed. I asked for my money back and they told me no refunds after 30 days. That is crap and very bad business especially since I subscribe to Ancestry.com. I am going to call back and ask for a manager. If I don't get my money back I am going to cancel my subscription to their website.

I was so excited when I joined Ancestry.com. I was looking forward to researching my families past. My excitement quickly turned to frustration. Creating my membership was easy enough but the site is incredible slow and my browser constantly hangs their loading with a blank screen. When it does work I find the interface incredibly confusing. I am not sure if it is just me or the website is just plain broken. All other websites I visit load fast and seem to work fine so I am not sure what the issue is. 

Ancestry needs to fix this fast as they must be loosing customers like crazy. I have already canceled my subscription and do not plan to go back.