STDcheck.com

The websites processing time is VERY misleading regarding RNA test result returns and expedited testing. 

The website indicates that results are available in 24-48 hours. Small print indicates RNA can then be an additional 24-48 hours.  

They then offer, for a fee, to expedite results. I find out today that expedited doesn’t apply to RNA. this isn’t called out ANYWHERE.  Then they say oh the clock doesn’t start the day you submit the sample strike two. 

So they are saying for RNA it’s a full week after the sample. Had I known that I would have gone gen 4 test that would have made the results available much faster for less money. Their website is very misleading at a very stressful time in someone’s life. I would never pay for their RNA test  in the future. 

They trick you into purchasing a panel of tests, but leave out a crucial one, then hit you for it after the purchase for an additional $95. When you go to cancel then a 20% fee. Scam. This puts them $50 more expensive than other websites

Customer service is ALWAYS Poor. Used this service for the 3rd time. Will NEVER AGAIN.
They are quick to answer the phone when you want to order a test[s] but put you on hold until Christ comes again to speak with them for results.  I do NOT recommend getting the HIV RNA Test.  High Price, poor turn around time and they NEVER sent an email about the result. I HAD TO CALL THEM FOR IT!
Would I recommend to a friend?  ....NEVER.

Ok. It is really tough to find affordable STD testing here in LA surprisingly. I finally just went with this because the test I needed was relatively cheap and I didn't have to pay up front. So I order the requisition for the test.

Well, a few days pass, I haven't gotten to the lab yet, and get on their site to see they have a deal going on. $15 off, that day only. So I order a second requisition and use that one instead. I print that one, go get tested at the Quest lab near my apartment, super easy experience - checking in to walking back out to my car was under 10 minutes.

The trouble comes when I try to pay. I log in and both reqs are still up and I accidentally pay for the one I didn't use (the more expensive one). Oops. So I get on the phone with their customer service ... I figure this will be easy, they'll transfer the payment due for the req I actually used and refund the extra $15 back to me. What I got was an extremely rude customer service person who absolutely refused to refund my money and says that I can't get the discounted price anymore, even though I have a req on my account that clearly states the price with the discount still applied. 

Then this woman deletes the req I used and says my test results will still go to the unused req ... somehow. I don't understand how that will work since I didn't bring that one in! Oh, and their site says 1-2 days for results .... well I'm 4 days out, going on 5 and results still aren't available. Something tells me I won't get those results tomorrow either. And I have a feeling it's not Quest but rather this customer service moron messing up my order online. So I'm sure I'll be back on the phone with them again Monday! Yay.

If you're getting tested for something of such a sensitive nature, you just want it to be easy, painless, and quick. This was awful ... a person shouldn't have to wait this long or be grappling with customer service reps while they wait on the status of their health. It has caused a lot of undue stress and I will NEVER be using this service again. There's got to be something better out there.

I attempted to use this companies testing service as their pricing was less than half my normal PCP and lab would charge for the same tests. But you know what they say...You get what you pay for.

Scheduling and paying for the tests was simple online. The problem was, at least in my area, they contract out to the bottom of the barrel labs. Poor service & rude employees was my experience. When signing up online, they listed all these different labs in my area I could use. Quest Diagnostics and Labcorp. When actually finalizing my test purchases though, the lab options changed. Quest was suddenly unavailable and Labcorp was my only choice. After looking at the Yelp reviews of the Labcorp sites in my area, I was not impressed. Slow service, lost tests and rude employees were the main complaints. That was my experience as well. I walked into my local Labcorp at 2:15pm and there were 2 people ahead of me. I noticed that the two ladies working in the office were very short and kind of rude to their two customers ahead of me. Bad sign. After waiting 20 minutes to be called, I presented my paperwork to the lady at the counter. She looked at it briefly and asked for my ID. I told her my ID was not required for the test but she refused to proceed. I pointed out the Lab Technician instructions which clearly state no ID required and she rudely said "So you're unwilling to show me your ID?" I answered yes and then she rudely said she would have to call her manager. At this point I was done. After witnessing her poor treatment of her prior patients & experiencing it first hand, I certainly didn't want this overweight unhappy woman sticking a needle in my arm. I left and will now go back to my regular doctor to have these tests done and pay twice the price with half the headache.

I will now have to request a refund from STDcheck.com. They don't have a refund option on their site which is a bad sign. I guess I will have to call them. Hopefully they are reasonable and don't force me to dispute the charges on my card for lack of services rendered.