STDCheck.com

STDcheck.com

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0.0
 
4.4 (182)
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182 reviews
 
65%
 
27%
 
3%
 
2%
 
3%
Overall rating
 
4.4
Experience
 
4.5(182)
Privacy
 
4.5(182)
Speed of Results
 
4.4(182)
Customer Service
 
4.5(144)
Value
 
4.2(182)
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Ratings
Experience
Was the STD testing convenient? Did you receive enough information?
Privacy
Did you feel your information was kept private and confidential?
Speed of Results
How quickly did you receive your results?
Customer Service
Is customer service knowledgeable and available when you need it?
Value
Did you get the value you expected for the money you paid?
Pros & Cons
Time
About Me
Comments
182 results - showing 161 - 165
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Ordering
Stdcheck
Overall rating
 
4.1
Experience
 
4.0
Privacy
 
5.0
Speed of Results
 
3.5
Value
 
4.0
I decided to use Stdcheck as I was having some symptoms and wanted to rule out STDs. I also did not want to see anything put on my medical record.

I stepped up and went for the extra testing. It's easy to order the test but the lab I had picked out to use was fairly busy. I had to wait about 45 minutes. If I had know that before hand I would have picked out a different lab as there are several in my area. 

I waited 4 days for my results as the lab was extra busy which was a bit of a nail biter especial since the stdcheck website said it takes about 2 days to get your results. In the end my results where negative which is good.

Overall I would recommend stdcheck.  It's too bad they can't figure out how to rank the labs by how busy they are but I guess that is not possible since they are independent labs run by another company.
Pros
Detailed results. Professional.
Cons
Lab was a little slow and busy
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
J
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Rude customer service
Overall rating
 
0.5
Experience
 
0.5
Privacy
 
0.5
Speed of Results
 
0.5
Customer Service
 
0.5
Value
 
0.5
Ok. It is really tough to find affordable STD testing here in LA surprisingly. I finally just went with this because the test I needed was relatively cheap and I didn't have to pay up front. So I order the requisition for the test.

Well, a few days pass, I haven't gotten to the lab yet, and get on their site to see they have a deal going on. $15 off, that day only. So I order a second requisition and use that one instead. I print that one, go get tested at the Quest lab near my apartment, super easy experience - checking in to walking back out to my car was under 10 minutes.

The trouble comes when I try to pay. I log in and both reqs are still up and I accidentally pay for the one I didn't use (the more expensive one). Oops. So I get on the phone with their customer service ... I figure this will be easy, they'll transfer the payment due for the req I actually used and refund the extra $15 back to me. What I got was an extremely rude customer service person who absolutely refused to refund my money and says that I can't get the discounted price anymore, even though I have a req on my account that clearly states the price with the discount still applied. 

Then this woman deletes the req I used and says my test results will still go to the unused req ... somehow. I don't understand how that will work since I didn't bring that one in! Oh, and their site says 1-2 days for results .... well I'm 4 days out, going on 5 and results still aren't available. Something tells me I won't get those results tomorrow either. And I have a feeling it's not Quest but rather this customer service moron messing up my order online. So I'm sure I'll be back on the phone with them again Monday! Yay.

If you're getting tested for something of such a sensitive nature, you just want it to be easy, painless, and quick. This was awful ... a person shouldn't have to wait this long or be grappling with customer service reps while they wait on the status of their health. It has caused a lot of undue stress and I will NEVER be using this service again. There's got to be something better out there.
Pros
Easy to order test online
Cons
Slow to get results up, rude customer service
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Los Angeles
B
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The Labs They Use are Terrible
Overall rating
 
0.5
Experience
 
0.5
Privacy
 
0.5
Speed of Results
 
0.5
Customer Service
 
0.5
Value
 
0.5
I attempted to use this companies testing service as their pricing was less than half my normal PCP and lab would charge for the same tests. But you know what they say...You get what you pay for.

Scheduling and paying for the tests was simple online. The problem was, at least in my area, they contract out to the bottom of the barrel labs. Poor service & rude employees was my experience. When signing up online, they listed all these different labs in my area I could use. Quest Diagnostics and Labcorp. When actually finalizing my test purchases though, the lab options changed. Quest was suddenly unavailable and Labcorp was my only choice. After looking at the Yelp reviews of the Labcorp sites in my area, I was not impressed. Slow service, lost tests and rude employees were the main complaints. That was my experience as well. I walked into my local Labcorp at 2:15pm and there were 2 people ahead of me. I noticed that the two ladies working in the office were very short and kind of rude to their two customers ahead of me. Bad sign. After waiting 20 minutes to be called, I presented my paperwork to the lady at the counter. She looked at it briefly and asked for my ID. I told her my ID was not required for the test but she refused to proceed. I pointed out the Lab Technician instructions which clearly state no ID required and she rudely said "So you're unwilling to show me your ID?" I answered yes and then she rudely said she would have to call her manager. At this point I was done. After witnessing her poor treatment of her prior patients & experiencing it first hand, I certainly didn't want this overweight unhappy woman sticking a needle in my arm. I left and will now go back to my regular doctor to have these tests done and pay twice the price with half the headache.

I will now have to request a refund from STDcheck.com. They don't have a refund option on their site which is a bad sign. I guess I will have to call them. Hopefully they are reasonable and don't force me to dispute the charges on my card for lack of services rendered. 
Pros
Scheduling the tests online was simple
Cons
Everything else
Bottom Line
No, I would not recommend this to a friend.
Number of Times Used
1

About Me

Location
Northern, CA
M
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Quick Test Results
Overall rating
 
4.8
Experience
 
5.0
Privacy
 
5.0
Speed of Results
 
5.0
Value
 
4.0
I was looking for something besides the family Doctor to get my tests run. I didn't want a lot of questions about what happen and I didn't want information being leaked to my parents through the Doctor. I am in college and live on my own but still use the same Doctor and I can just see her asking my Mom how I am doing when she goes in for an exam or some other reason.

Using STD Check was quick and easy. No problems in ordering the tests I wanted and I went to the lab the next day and got my results in another 2 days. Went as smooth as I was hoping.
Pros
Fast results with no questions
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1

About Me

Location
California
EB
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STD Test Results
Overall rating
 
4.3
Experience
 
5.0
Privacy
 
5.0
Speed of Results
 
4.0
Value
 
3.0
These tests are not cheap and for the 10 panel it will cost you over $200. You might as well do the full rack of tests instead of just 1 or 2 as it pretty much comes to the same price. There is not many companies online that you can order your own STD tests from so there is not much competition. If you are worried that you may have something then the $200 may be well spent to calm your fears like it was for me.

I got my results back, which was negative BTW, in 2 days which is what stdcheck say it would take. So no real complaints about the speed of the results except for medical tests like this, the faster the results, the happier the patient. It's to bad they can't just run the tests at the lab as soon as you give your samples. 
Pros
Best deal is the 10 panel test.
Cons
Prices
Bottom Line
Yes, I would recommend this to a friend.
Number of Times Used
1
L
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182 results - showing 161 - 165
« 1 ... 31 32 33 34 35 ... »