I have ordered from 123Inkjets many times over the last 5 years or so and have always received the cartridges I ordered and everything worked fine. My last order was a little different as one of the cartridges didn't work. I originally had picked 123Inkjets as they had a good return guarantee and BBB rating was an A so it looks like I will be testing the return policy.
I called customer service and told them that I had tried using one of the cartridges and it did not work while the other ones did. The lady on the phone was really friendly and told me she would send a replacement out right away at not cost to me.
That was great news and I received it under a week. I am glad I picked 123InkJet as my ink supplier as with the guarantee along with their low prices makes it well worth it.
Pros
Customer service is very helpful and understanding
Cons
One of my ink cartridges did not work on my last order
There is no way that I am going to Staples for the prices they charge for the ink for my 5 year old printer. It almost is the price of a new printer.
I have been using 123inkjets for years and have not really had a problem with them. I do find that I can't seem to print as many pages from the no name brand cartridges as from an actual Cannon printer cartridge but it is close enough and with the price being like a third of the cost of an actual Cannon cartridge I am willing to over look a few hundred pages.
The no name brand cartridges fits fine in my Cannon printer and the Brother my kids use. We have never had a problem of them not working.
I ordered some more laser cartridges for my HP printer. Easy to do now since all my printer information is saved from my last order at 123 Ink Jets. I didn't buy the HP OEM versions but the generic ones since they are much cheaper. On my last order I did have 1 cartridge in the pack of 3 I bought which did not work. I called up customer service and they had me send it back for a replacement. No problems with the return and I received the replacement within a few days.
Shipping is fast and customer service has been helpfully, and the website is easy to use. I will continue to purchase my laser cartridges from 123 Ink Jets.
No negatives so far. This is my first online order for ink cartridges. The ordering process was easy and I received my dell cartridges in 3 days for my photo all in one. The cartridge was the refurbished one which are a lot cheaper than brand new. The colors look great and it has worked flawlessly.
No complaints!
Pros
Order arrived in 3 days and everything works as expected.
I have 3 printers. 2 at work and 1 at home. 123inkjet has always had stock and supplied me with my color ink cartridges and my printer toner.
I haven't installed the ink cartridges I just got yet but I don't expect problems since the other cartridges I have previously purchased have performed well.
I always received my order quickly and I haven't had a problem yet. I have ordered with 123inkjet at least 5 times in the past 3 years.